Genaro Herrera
Operations Director
Expertise: Operations Management | Account Development | Team Building | Performance
With over 20 years of professional experience, of which 15 have been in the Contact Center Industry, Genaro has implemented his considerable knowledge in operations management, leadership, resource development and implementation of business strategies towards building market share and increasing revenues. He has strived to achieve greater customer satisfaction indexes while performing cost reduction initiatives and implementing tools that promote organization-wide efficiency and productivity.
He received degrees in Systems & Information Services and Electronic Engineering from the Ricardo Parma University in Lima, Peru and a Master´s Degree in Business Administration from the University Puerto Rico.